Hello Marilyn
Thank you for your email. We have verified that order 2676 was dispatched to you, and we hold proof of shipment from the postal service.
The delivery address in our records matches the one you provided below, so unfortunately the parcel appears to have been lost in transit, a matter for which the postal service is responsible.
As a gesture of goodwill, we will issue a refund for the 10 medals and 2 scapulars. Please note that we are unable to honour similar refunds in future cases where proof of shipment exists. Your refund has been initiated and will be reflected in your account by your bank.
Kind regards,
Dove Orders